The Anti-Red Tape Authority (ARTA) lauded the Government Service Insurance System (GSIS) for its “heart-driven reforms” and digital advancements.
“GSIS is one of the best performers in our ARTA Report Card Survey—proof that real reform is possible when service comes with heart,” ARTA director-general Ernesto Perez said on June 9 during the culmination of Ease of Doing Business (EODB) month at a GSIS flag-raising ceremony.
Perez cited the GSIS’s implementation of digital services, including the GSIS Touch app and online claims, as a model for responsive and citizen-friendly governance.
GSIS president and general-manager Jose Arnulfo Veloso reinforced this sentiment. “True service is not just efficient—compassion must be felt,” he said.
Veloso said the transformation within GSIS is driven by its people and built on compassion, trust, and accessibility.
The event also included the Galing Serbisyo Commendation Awards, which recognized 10 top-performing GSIS branch offices for their client service excellence and EODB compliance.
These branches were Baguio, Butuan, Catbalogan, General Santos, Kidapawan, Roxas, Surigao, Tarlac, Tagum, and the Home Office (NCR 1 and 2).
Ten employees were honored for their exemplary frontline service and innovations that enhanced the client experience.
“Reform begins with us—in our lens, our counters, our decisions, and in how we treat every client and every co-worker,” said Perez.
