Passengers traveling through Ninoy Aquino International Airport (NAIA) can expect a more efficient and comfortable experience.
The Department of Transportation (DOTr) signed an agreement with the Bureau of Immigration (BI) and the Manila International Airport Authority (MIAA) to enhance the passenger journey at the Philippines’ primary gateway.
The agreement follows President Ferdinand Marcos Jr.’s order to streamline airport processes to ensure the comfort and convenience of passengers at NAIA.
Transportation Senior Undersecretary Giovanni Lopez said that BI personnel posted at the country’s main gateway play a crucial role in making sure that all passengers—overseas Filipino workers, local travelers and foreign tourists—are safe and secure, while guaranteeing their efficient movement.
Data from MIAA showed that the international passenger volume at NAIA grew by 15.8 percent to 13.03 million in the first quarter of 2025.
Domestic passenger volume went up by 8.3 percent to 6.9 million from January to March, while international passenger traffic rose 4 percent to 6.13 million. For 2025, MIAA expects passenger volume to grow 30 percent.
“The President wants our passengers to be fast, comfortable and safe. This agreement with MIAA GM Ines and BI together with Commissioner Viado will make sure that we deliver the President’s promise to our OFWs, passengers and international tourists,” Lopez said.
Under the deal, the DOTr will authorize the allocation and disbursement of the Immigration Service Charge (ISC) for the BI when additional immigration officers are designated to perform overtime duties not covered under the 2025 General Appropriations budget.
For its part, the BI will render 24/7 immigration services to support the MIAA in complying with its mandate to provide international standard airport accommodation and service whenever necessary.
It will also provide the MIAA a certified number and list of BI officers and personnel at the NAIA Terminals 1 and 3 monthly.
MIAA will undertake the allocated portion of the airport regulator’s authorized collections to fund the ISC, either in the form of overtime or honoraria under the prescribed rates and guidelines in accordance with Civil Service Commission (CSC) rules and other pertinent laws and regulations.
