Government Service Insurance System (GSIS) members and pensioners are now enjoying “digital GINHAWA”—or the ease and well-being through technology—as the pension fund said more than 99 percent of its transactions in the first half of 2025 were completed online.
It said that from January to June, almost all GSIS services, including loan applications and member information inquiries, were accessed through the GSIS Touch mobile app and GWAPS (GSIS Wireless Automated Processing System) kiosks. This digital transformation translates to greater convenience: members can transact anytime, anywhere, without waiting in line at GSIS offices.
“Digital GINHAWA means comfort, accessibility, and peace of mind for our members. Now, applying for loans, checking records and accessing benefits can all be done with just a few taps on your phone,” GSIS president and general-manager Jose Arnulfo Veloso said.
GSIS data showed that every member information inquiry and nearly all loan computations and applications were processed digitally from January to June. Online loan applications rose from 98.5 percent in the first quarter to 99.1 percent in the second quarter, with loan computation requests consistently above 99.5 percent.
