In its mission to deliver Ginhawa for all, GSIS continues to lead the way in digital transformation, redefining public service through smart, secure, and user-friendly solutions. At the heart of this effort is the GSIS Touch mobile app, a tool that puts key services directly into the hands of members and pensioners.
With facial authentication integrated into the platform, loan applications no longer require one-time passwords or branch visits. A simple face scan is enough to complete a secure transaction anytime, anywhere. As of early 2025, more than 3.8 million loans have been processed through the app, now trusted by 1.7 million users—two-thirds of the GSIS membership.
Digital innovation doesn’t stop at mobile. GSIS has also rolled out Digital Business Centers nationwide—self-service hubs where members can apply for loans, verify compliance, comply with the Annual Pensioners Information Revalidation (APIR) status, and file claims with ease. With 40 digital centers now operational, GSIS ensures that even members with limited access to technology can still experience fast, efficient service. These efforts support the national goal of reducing red tape and improving ease of doing business across the country.
To support long-term efficiency and resilience, GSIS is also developing its Enterprise Architecture Project, a framework that enhances system security, streamlines processes, and prepares the institution for future demands. GSIS’s transformation is not just about going digital, it’s about building deeper trust, increasing accessibility, and ensuring that every interaction with GSIS reflects care, competence, and commitment.
