The Manila International Airport Authority (MIAA) on Wednesday signed an agreement with the Department of Transportation (DOTr) and the Bureau of Immigration (BI) aimed at improving the passenger experience at the Ninoy Aquino International Airport (NAIA).
MIAA General Manager Eric Jose Ines said travelers can look forward to shorter lines and better service at the country’s primary airport. The agreement aligns with President Ferdinand Marcos Jr.’s directive to streamline airport processes and enhance the comfort and convenience of passengers.
Transportation Senior Undersecretary Giovanni Lopez said the partnership reflects the administration’s commitment to fast, comfortable, and safe travel. “This agreement with GM Ines and BI Commissioner Joel Viado will help us deliver the President’s promise to our OFWs, passengers, and international tourists,” he said.
Under the deal, the DOTr will authorize the use of the Immigration Service Charge (ISC) to fund overtime pay for BI officers, whose services are not covered under the 2025 General Appropriations Act. In return, the BI will provide 24/7 immigration services and submit monthly certified reports of deployed personnel at NAIA Terminals 1 and 3.
The MIAA, for its part, will allocate its share of airport revenues to support ISC-related expenses, including overtime and honoraria, following the prescribed rates under Civil Service Commission rules and relevant laws and regulations.
Editor’s Note: This is an updated article. Originally posted with the headline: “MIAA, DOTr, Immigration sign agreement to improve NAIA passenger experience”
