The Department of the Interior and Local Government (DILG) achieved a 99.52% client satisfaction rating in the 2024 Client Satisfaction Measurement Report (CSMR), reflecting strong performance under the Ease of Doing Business Act.
DILG offices nationwide scored between 98.9% and 99.9% across service indicators including responsiveness, reliability, communication, and integrity.
The report also showed that 98.82% of respondents were aware of the DILG’s Citizen’s Charter, and 96.18% found it helpful in understanding government services.
Four central offices were honored for accurate and timely reporting: the Information Systems and Technology Management Service, Planning Service, Internal Audit Service, and National Barangay Operations Office.
Twelve additional units were recognized for excellent service. DILG Anti-Red Tape Committee Chair Undersecretary Omar Romero praised the awardees for advancing public trust and good governance.
