West Zone concessionaire Maynilad Water Services, Inc. (Maynilad) repaired 18,070 pipe leaks as of March 31, 2025, up by 41 percent compared to the same period last year, according to the company’s latest operational report.
The increase reflects Maynilad’s intensified leak detection efforts and accelerated repair activities under its long-term Non-Revenue Water (NRW) management program.
“Our teams are working 24/7 to detect and repair leaks across the West Zone. Every leak we fix helps recover water that would otherwise be lost, contributing to improved service reliability for our customers,” said Maynilad Central NRW head Ryan Jamora.
n 2024 alone, Maynilad repaired 57,562 leaks, 57.4 percent jump from the previous year, as reported in the company’s IPO prospectus.
Maynilad has also replaced over 3,293 kilometers of aging pipelines across its concession area since 2006, roughly the distance between Manila and Tokyo.
The extensive pipe replacement effort is vital to addressing physical water losses caused by leaks and bursts in older sections of its distribution network, especially in the densely populated and coastal areas it serves, Jamora said.
“Our NRW reduction program is a sustained, multi-year commitment. Replacing aging pipelines is a critical part of this strategy, as it not only reduces water losses but also improves pressure and reliability for our customers,” he said.
As of end-2024, physical losses, including pipe leaks, accounted for 90 percent of total NRW, while commercial losses, such as illegal connections, comprised the remaining 10 percent, in line with the company’s approved Business Plan.
Under its MWSS-approved 2023–2027 Business Plan, Maynilad continues to carry out targeted pipe replacement projects in priority zones, in close coordination with local government units (LGUs) and other stakeholders.
“We are working toward our target of reducing NRW to 34 percent this year, a substantial improvement from the 66 percent NRW level before Maynilad’s re-privatization in 2007. It is a challenging goal, but we are leveraging advanced technologies and the expertise of our skilled teams to sustain water loss recovery across our network,” Jamora said.
Othel V. Campos
Maynilad is the largest private water concessionaire of the Metropolitan Waterworks and Sewerage System (MWSS) in terms of customer base, servicing the West Zone of the Greater Manila Area and parts of Cavite.
