The Department of Environment and Natural Resources (DENR) through its Water Resources Management Office (WRMO) opened its “Wag Pataksaya” hotline for water-related concerns from the public and help facilitate proper action from their concerned water service provider (WSP).
This is meant to help speed up the resolution of water users’ concerns.
DENR Undersecretary for Integrated Environmental Science and concurrent WRMO head Carlos Primo David said the hotline is an automated system that would link consumers to their respective water service providers, ensuring that concerns reach the right authorities and the appropriate WSP in their area, efficiently, promptly and accurately.
As the lead coordinating body of the water sector, the WRMO is able to refer any concerns to DENR-attached agencies including MWSS for Metro Manila, water districts for regional town services and the National Water Resources Board for private sector WSPs.
“They can send to us any concern, from meter readings to billing issues and water interruptions, and we will follow through with their concerns until these are addressed and resolved,” said David.
He said the WRMO does not directly handle water-related issues nor provide direct water services or repairs but will assist in expediting the concerns brought to their office.
The WRMO was created by virtue of Executive Order No. 22, series of 2023. In coordination with all stakeholders, the office is responsible for the integration and harmonization of all government efforts and regulatory activities to ensure availability and sustainable management of water resources in the whole country.
