Businessman Enrique Razon-led Bohol Light Co. Inc., the province’s sole power distributor, improved customer service by launching its advanced “Spot Bill” system.
The initiative, introduced on Feb. 19, 2025, improves billing efficiency and customer experience, reflecting the company’s commitment to modernization and customer-centric solutions.
Bohol Light customers will receive their bill statements instantly after their meter is read with the introduction of a state-of-the-art spot bill printing machine.
This eliminates the inconvenience of waiting and ensures that customers have immediate access to their billing information, empowering them to manage their payments more effectively.
The new billing statement is a testament to Bohol Light’s commitment to user-friendliness and transparency. The bill, featuring a fresh, modern logo and a revamped design, is visually appealing and easy to navigate.
The updated format gives customers a comprehensive and detailed breakdown of their consumption, charges, and due dates, ensuring complete clarity and understanding.
“We understand that our customers value transparency and convenience,” said Roel Castro, Bohol Light president and chief executive.
“The new Spot Bill system is designed to provide them with the information they need in a clear and concise format,” he said.
The Spot Bill system also streamlines the payment process.
Customers can prepare or allocate payments immediately upon receiving their bills, eliminating waiting for a separate billing cycle.
Customers can immediately pay online or at the nearest third-party collecting agents of Bohol Light. This streamlined process ensures convenience and helps customers avoid late payments, contributing to a smoother and more efficient billing experience.
“We are committed to continuously improving our services and providing our customers with the best possible experience,” said Castro.
“The Spot Bill system is just one example of our dedication to progress and customer satisfaction,” he said.
