TeamSolve, a startup developing operationally ready, safe, and trustworthy AI solutions for the utilities and industrial sectors, announced the next chapter of its partnership with Balibago Waterworks, the largest provincial private-owned waterworks system in the Philippines.
TeamSolve’s generative AI Knowledge Twin was applied at two Balibago Waterworks facilities during a comprehensive nine-month trial supported by ImagineH2O Asia to improve asset performance, operational efficiency, and workforce effectiveness.
Deployed at the company’s water supply network in Capas and its water treatment plant in Arayat, the TeamSolve Knowledge Twin™ consolidated various sources of knowledge to streamline access for employees, enabling safer and more efficient task performance. These included insights and standard operating procedures from domain experts, continuous field observations and findings, troubleshooting guides, safety protocols, reports, and workflows.
The Knowledge Twin was integrated into a natural language interface on WhatsApp, making it easy for Balibago Waterworks field teams to adopt.
Alongside providing a singular access point for pertinent information and insights, the tool allowed teams to perform and log workflows, and capture new knowledge through text, image and audio inputs that helped update the platform. It also generated reports instantly, saving time while ensuring proper documentation.
During the trial, the Knowledge Twin supported key workflows on leak surveys and repairs, water loss calculations, preventive maintenance, safety protocols, and troubleshooting across all main water asset classes.
By implementing TeamSolve’s solution, Balibago Waterworks was able to gain time savings of 50% for field teams, ensure work consistency and upskilling, improve scheduling efficiency by about 30% to 50%, and decrease time needed for new staff onboarding by 5 times.
The transition from reactive to proactive and predictive maintenance will also allow the company to improve asset performance by over 20 percent, while reducing non-revenue water over time with simple, yet effective tools.
Operating across a large, growing footprint of more than 90 franchises, Knowledge Twin has unlocked new capabilities in the standardization and streamlining of Balibago Waterworks’ operations — supporting its vision of providing reliable, sustainable, and resilient water services.
“We know that the future is all about AI. At Balibago Waterworks, we want to ensure that we learn how to use this technology to our advantage, in order to provide our customers with better water service and optimize our business through all the benefits AI can deliver. Some people may be afraid of losing their jobs because of AI. However, our goal is not to replace humans with technology, but to use AI to help our employees do their jobs better. We thank TeamSolve for guiding us through this new horizon for our business,” said Balibago Waterworks president Criselle Alejandro.
“This partnership marks a significant milestone for TeamSolve, showcasing the transformative power of our game-changing Knowledge Twin in delivering swift and impactful results for the water sector. The trust that Balibago Waterworks has placed in us is met with TeamSolve’s unwavering commitment to scaling the Knowledge Twin™ effectively, while serving as a trusted digital partner to help it navigate a rapidly evolving tech landscape — empowering communities and setting new benchmarks for progress in the water industry,” said TeamSolve founder and chief commercial officer Robin Wong.
