The Bangko Sentral ng Pilipinas (BSP) said it is closely coordinating with digital bank CIMB to resolve the unauthorized fund transfers that allegedly affected some of its customers.
Digital-only commercial lender CIMB Bank Philippines said it started the reversal of funds to customers and assured the public its core banking system and customer data “remain secure and intact.”
CIMB said in an advisory customers could now check their accounts after select customers were impacted by unauthorized fund transfers.
“We apologize for any inconvenience this has caused. Rest assured that your security continues to be of utmost importance to us,” it said in the advisory.
The lender said it conducted a thorough investigation and committed to ensuring a “swift and thorough” resolution of the unsolicited withdrawals which affected “a few customers.”
CIMB on April 26 assured the BSP and its customers that the affected funds would be returned to the account owners.
“We would like to assure affected customers that any impacted funds will be returned,” CIMB said.
“We apologize for any inconvenience this has caused. Rest assured that your security continues to be of utmost importance to us,” it said.
The BSP said it would continue to monitor the issue until fully resolved.
The BSP said it remains committed to safeguarding the security of the financial system, protecting consumer welfare and maintaining public trust.
